FAQ

Returns/Refunds

All sales are final, and returns are not accepted. If a product arrives damaged through our fault, please email me and I will work to resolve the issue.

Do you ship internationally?

Yes! Dolls are shipped worldwide

Shipping Times

Shipping times vary depending on where you live. Orders are posted within four business days of placing the order (usually sooner). Shipping may take longer during the holidays. I ship via USPS with tracking.

Customs and import taxes

All the parcels will be marked as a gift. Buyers are responsible for any applicable customs and import taxes. Vance Studios is not responsible for delays due to customs.

How long do pre-orders take before they are shipped?

While I try to get orders completed as quickly as possible, please allow two weeks for doll production. Production time may be longer during the holiday season.

How can I purchase a doll?

Dolls are available only through the barbaravance.com website.

What is the difference between ready-to-ship and pre-order dolls?

Ready-to-ship dolls are already made and will be shipped within a few days of your ordering them. Pre-order dolls are made only after you purchase the doll. Please allow two weeks for doll production in addition to shipping time. You will be notified of shipment once the doll is in transit.

Do you offer custom work?

I rarely make custom dolls; however, you are welcome to inquire at barbara@barbaravance.com or via the contact form on the website.

How can I keep apprised of shop updates?

I announce doll postings on Instagram and will be offering a newsletter with updates soon.

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